Monthly and annual payments are due on your anniversary date which would be the same day of the month that you made your first payment. For instance, if you paid for a shared hosting account with monthly payments on July 22, then your payments for each month are due on the 22nd of every month. Annual payments are due exactly one year later on your anniversary date.
If you have any problems making payments or logging into the Client Area, please, contact us at firstname.lastname@example.org via that link or from the email client of your choice. We'll be happy to assist you!